Terms & Conditions

You must be aged 18 years or over to make a travel booking with us. 

Confirmation: 

Upon receipt of your request, we will check and inform you about availability. Your booking is considered confirmed when we receive your acknowledgement.

Deposits 

All trips require a non-refundable deposit: 30% of total amount, unless otherwise stated. The deposit will confirm your booking. The balance will be paid after you receive the travel documents and final itinerary from us, unless otherwise stated.  

Cancellations 

As a general rule, unless otherwise stated, our policy is that all cancellation must be informed in writing either by email or fax.

Cancellations will be charged as follows:

• More than 30 days prior to trip departure. No charge, however the deposit is non-refundable.
• 14-30 days before arrival: 10% charge
• 7-13 days before arrival: 20% charge
• 6- 4 days before arrival: 40% charge
• Within 3 days before arrival: 100% charge

Refund of Unused Services

No refunds or exchanges can be made in respect of accommodation, meals, sightseeing tours, transport or any other services which are included in the tour prices but not utilized by the tour member.

Liability and Insurance

VIETASIA TRAVEL is not responsible for any loss, injury or damage sustained by passengers. Additional expenses incurred due to delays, accidents, natural disaster, political actions and unrest must be borne by the passengers. Passengers are required to have full travel insurance. Airline schedules and local conditions may affect accommodation and itineraries. Should this occur, will endeavor to substitute a suitable arrangement of similar value. We highly recommend travelers purchase an personal travel insurance which includes trip cancellation, medical, and other coverage.

Complaints/Refunds

VIETASIA TRAVEL will act as an intermediary between the clients and other services suppliers such as air, train, boat, hotel, car etc in the event of any complaint. Participation on any tour implies full agreement to the above conditions by all parties involved.